|
 Do
your employees resolve customer issues on the first call or
the third? Do shipments arrive at a customer’s door when
promised or whenever they get there? Do you spend most of
your time growing business or fighting fires?
It all comes down to quality. When
you have the kind of processes in place that create a
quality experience for your customers, costs go down and
productivity goes up. Regardless of workforce size, project
scope, or workload, your entire team becomes more energized
and efficient. You can even pass on lower costs to your
customers, offering them the best of both worlds – quality
service at a great price. This puts you in a position where
it is possible to:
The advantages of quality are both
significant and measurable. In fact, according to a 2004
survey by the American Society for Quality, 99% of 600
senior executives surveyed stated that quality contributes
positively to the bottom line. The most-often mentioned
reason for their belief was a measured increase in revenue
through repeat business, referrals and customer loyalty;
less rework; and savings on labor and materials *
Let the business process and quality
improvement services at Windwood Consulting help you
maximize the performance and success of your business.
* Greg Weiler, “What
Do CEOs Think About Quality?”, Quality Progress, May 2004,
52-56 |
