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Windwood Consulting applies Six
Sigma methodology to business processes with the goal of
eliminating wasted time, money, resources and effort.
Created by Motorola in 1987, Six Sigma is a proven set of
tools designed to help companies increase quality by:
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Defining goals
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Measuring and Analyzing current
practices
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Improving organizational
processes
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Establishing Controls to sustain
achieved goals
This Six Sigma formula, known as
DMAIC, can help you achieve top business performance in
competitive local and global markets.
While Six Sigma was originally
developed for the manufacturing environment, current
business models show the effectiveness of this methodology
in service-related businesses. Within these environments,
such as financial services, health care and e-business,
among others, Six Sigma looks at all processes needed to run
a company – from marketing to customer service – as
opportunities for improvement.
For more information on Six Sigma,
we recommend the following resources:
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Books:
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Six Sigma: Beyond the
Factory Floor, by Ronald D. Snee and Roger W. Hoerl
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Customer Centered Six Sigma:
Linking Customers, Process Improvement and Financial
Results, by Earl Naumann and Steven H. Hoisington
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Six Sigma for the Office: A
Pocket Guide, by Roderick A. Nunro
Web sites:
American Society for
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